Refund policy
Returns
We accept return requests within 7 days from the date of delivery, subject to the following conditions:
· The product must be unused and unworn.
· The product must be returned to its original condition with all original tags intact and in its original packaging.
· Products that show signs of use, damage caused after delivery, or are missing tags or packaging will not be eligible for a return.
Nuvah reserves the right to reject any return request that does not meet the above conditions upon quality inspection.
Exchange
We offer a one-time exchange within 7 days from the date of delivery, subject to the same conditions as returns the product must be unused, with original tags intact and in its original packaging.
· For the first exchange, shipping costs will be managed by Nuvah.
· For any subsequent exchange requests, all shipping costs both for sending the replacement and returning the original will be borne by the customer.
Nuvah reserves the right to decline an exchange if the returned product does not pass quality inspection.
Refunds
Once the returned item has been received at our warehouse and passes quality inspection, Nuvah will initiate the refund. Please note that refund initiation timelines may vary depending on the time taken by the courier partner to deliver the return to our warehouse.
Prepaid Orders
7 to 10 working days post refund initiation, depending on your bank partner.
COD Orders
10 to 15 working days after receipt of valid bank account details from the customer.
Please Note
Nuvah initiates the refund only after the returned item has reached us and the quality check is successful.
In case of any refund discrepancy, Nuvah may, at its sole discretion, request a screenshot of your bank statement for verification purposes.
Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange under any circumstances:
· Products that have been used, worn, or washed.
· Products returned without original tags or packaging.
· Free gifts or complimentary items.
· Sale articles are not eligible for return but may be exchanged, subject to availability.
General Conditions
· All return and exchange requests must be raised within 7 days of delivery. Requests raised beyond this window will not be entertained.
· Nuvah's decision on the eligibility of any return, exchange, or refund following quality inspection shall be final and binding.
