Returns Exchanges & Refunds Policy

Returns

We accept return requests within 7 days from the date of delivery, subject to the following conditions:

• The product must be unused and unworn.
• The product must be returned in its original condition with all original tags intact and in its original packaging.
• Products showing signs of use, damage after delivery, or missing tags or packaging will not be eligible for return.

Nuvah reserves the right to reject any return request that does not meet the above conditions upon quality inspection.

Return Process

To initiate a return or exchange, please visit our Returns Portal and submit your request

Once your request is submitted:

1. Our team will review and approve your request.

2. Once approved, your return pickup will be scheduled within 24 - 48 hours.

Exchange

We offer a one-time exchange within 7 days from the date of delivery, subject to the same conditions as returns. The product must be unused, with original tags intact and in its original packaging.

• For the first exchange, shipping costs will be managed by Nuvah.
• For any subsequent exchange requests, all shipping costs for both returning the original product and sending the replacement will be borne by the customer.

Nuvah reserves the right to decline an exchange if the returned product does not pass quality inspection.

Refunds

Once the returned item has been received at our warehouse and passes quality inspection, Nuvah will initiate the refund. Please note that refund initiation timelines may vary depending on the time taken by the courier partner to deliver the return shipment to our warehouse.

Please Note: Refunds are initiated only after the returned product reaches our warehouse and successfully passes the quality inspection.

In case of any refund discrepancy, Nuvah may, at its sole discretion, request a screenshot of your bank statement for verification purposes.

Non-Returnable & Non-Exchangeable Items

• Products that have been used, worn, or washed.
• Products returned without original tags or original packaging.
• Free gifts or complimentary items.
• Sale articles are not eligible for return but may be exchanged, subject to availability.

General Conditions

• All return and exchange requests must be raised within 7 days of delivery. Requests received after this period will not be accepted.
• Nuvah's decision regarding the eligibility of any return, exchange, or refund following quality inspection shall be final and binding.
• Nuvah does not offer any warranty on its products.